1. Service Delivery and Satisfaction

We strive to deliver services that meet your expectations and requirements. If you are unsatisfied with the service provided, please contact us directly within 7 days of service completion. We will make every effort to resolve the issue and ensure your satisfaction. If the issue cannot be resolved to your satisfaction, we may offer a refund or partial refund depending on the nature of the service.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Service Not Delivered: If a service was not delivered as agreed upon or was not provided in the expected time frame, you may be eligible for a full refund.
  • Technical Issues: If there are technical issues caused by our team that prevent the service from functioning as promised, we will assess the situation and, if appropriate, offer a refund or remediation.
  • Incorrect Billing: If there has been an error in billing, such as an overcharge or billing for services not provided, we will issue a refund for the amount charged incorrectly.

3. Non-Refundable Services

The following services are non-refundable:

  • Consultation Fees: If you paid for an initial consultation, this fee is non-refundable, as consultations involve time and effort to understand your needs.
  • Prepaid Services: Any services that have been prepaid in advance for ongoing IT support, maintenance, or subscription-based services are not refundable once the service has been initiated.
  • Customized Services: If we have delivered a tailored or custom service (such as software development or system configurations), refunds are generally not available once the work has begun or is completed.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact us at:

  • Email: LibreITEnterprises@gmail.com
  • Phone: [Insert Phone Number Here]

Please include the following information when requesting a refund:

  • Your name or business name
  • A description of the service in question
  • The reason for your refund request
  • Proof of purchase or payment (e.g., invoice, transaction ID)

We will respond to your refund request within 7 business days. If your request is approved, we will issue the refund through the same payment method you used for the transaction.

5. Refund Processing Time

Once your refund request is approved, please allow 5-10 business days for the refund to be processed and reflected in your account, depending on your payment method.

6. Changes to This Refund Policy

Libre IT Enterprises reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for updates.

7. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us:

  • Email: LibreITEnterprises@gmail.com
  • Phone: [Insert Phone Number Here]
  • Address: [Insert Business Address Here]